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ComfortAir® HVAC Software FAQ

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After purchasing ComfortAir, will I have to pay for updated versions?
Our policy is to ask customers to pay for all major upgrades, but minor upgrades will be free. For example, if the current version is Ver 1.0, then Ver 2.0 will be a major upgrade which would extend the capabilities of the program. So would also be Ver 3.0 and Ver 4.0. The customers who bought Ver 1.0 would be required to pay for a Ver 2.0 upgrade. Of course, the price of the upgrade will be significantly less than the price of the full program. However, if problems are discovered in any major version, these problems will be corrected in a minor upgrade. So, for example, if problems are discovered with Ver 1.0, these would be corrected in Ver 1.1, and if other problems are found after that, these would be corrected in Ver 1.2, etc. Versions 1.1 and 1.2 would be minor upgrades, which would be available free of cost to those customers who have purchased Ver 1.x. All customers who have purchased Ver 1.x would be informed by email about any minor upgrades, and advised on how they can download these minor upgrades from our web site free of cost.

For how long is the software licence available once the customer has purchased or rented the software?
The licence which will be issued to a customer who has purchased the ComfortAir software, will be issued to the customer once payment is confirmed, and it will be for an unlimited time. In the case of a rental, the licence will be for 365 days.

What is your return policy?
When a customer purchases or rents the ComfortAir software, a full, unrestricted version of the product is issued to the customer. Once payment is made and the full product is issued to the customer, such payment is final and non-refundable.

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Last updated: October 17, 2011.
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